1. When will I get my order?
After placing your order, the crafting time in our shop may vary; typically, we expect to complete each order within 1 working day to 2 weeks. We always try our best to craft and ship items as early as possible. If you need your order to be delivered in time for a specific date, contact us straight away. We will let you know if we are able to ensure the delivery by your deadline. ESTIMATED SHIPPING TIMES EU Countries: ~ 2 days USA: 2-3 days, rural areas 3-5 days Australia, Canada 2-4 days The rest of the world: 5-10 days
2. What if I need to change/cancel my order?
We do not accept cancellations but do not hesitate to contact us if anything is not right with your order. We will surely help you resolve the issues regarding accidental mistakes (wrong size, color, etc.).
3. Do you accept returns?
We accept returns and size or color exchanges. Buyers are responsible for return shipping costs. Unfortunately, unless the item arrives damaged or defective, we cannot accept returns/exchanges for personalized orders.
4. How do I return an item?
We gladly accept returns and exchanges. Always notify us before sending the return, that should be done within 14 days of deliveryInclude your order number and items you want to return/exchange. Always save a tracking number so we would be able to track the parcel. We cannot accept the parcel that was sent using a method other than post. Important: We make a refund only after receiving the parcel and checking if it meets our return requirements.
5. How can I edit/change my shipping information?
If you provided incorrect shipping information or simply want to change the shipping address, email us at hi@wrinklesshop.com with the correct one. We will include correct information into our notes and the parcel will be shipped to the right place.
6. How can I track my parcel?
7. How to take care for linen clothing? Does linen shrink?
Linen can be washed in a washing machine – plain white linen at 40 degrees, colored linen at 30 degrees. Use a mild soap for wash. Softened linen doesn't shrink.
